Delivery and Returns
Delivery times and costs
Question : How much will i pay for shipping?
Answer : All our door-door deliveries are FREE!
Question : How long will I have to wait for my delivery?
Answer : The Citizen Shop strives to fulfil orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is 1 working day. (Once an order is dispatched it may take between 1-2 working days)
If an item is out of stock, an email notification containing a stock ETA will be sent to you. You will be given the option of either waiting for the item or requesting a refund. Approximate time taken from dispatch to the receipt of goods:
• Major Centres via Express Courier: 1 to 2 working days (Please note that this is the time from dispatch and not when the actual order was placed)
• Regional Areas via Express Courier: 2 to 3 working days (Please note that this is the time from dispatch and not when the actual order was placed)
Question : What do I need to present when I accept my delivery?
Answer : You may be requested on delivery to produce your ID and / or credit card for fraud prevention purposes. Also please note deliveries will only take place during business hours unless special arrangements have been made.
Question : How do I track my order?
Answer : Once The Citizen Shop has dispatched your order, you willl be notified via email with a tracking number and an expected delivery date.