Please note : we do not offer product spares such as straps and batteries on our online store. If you are having problems with a Citizen product which you have purchased from the Citizen Shop, please feel free to give us a call and we will assist you as soon as possible. Please remember to quote your Citizen Shop order or invoice number so that we can best assist you ( We do not support products which have not been purchased through ourselves or which have been purchased abroad ). The Citizen Shop is an authorised Citizen retailer and not the Citizen South Africa distributor.

If you do require a product manual, spare or a product to be serviced then please find the relevant details below.

To locate a Citizen service centre closest to you please click here or contact : 011 257 6000