Should an item not meet with your satisfaction for whatever reason you may return the goods to "The Citizen Shop" within seven days of receipt. You will then get a full refund less all direct costs incurred by "The Citizen Shop" associated with the order such as actual delivery costs as well as a 10% restocking fee. The goods must be returned with all packaging, documentation and be undamaged in any way. A written reason for the cancellation must accompany the returned goods. Please note that the good remain YOUR responsibility until signed for by ourselves